Shipping policy

Last updated: 15 October 2026

At Whisker & Wildcard, we take care when packing your Pokémon cards and collectibles, making sure they're protected and ready for their journey to you.

All orders are packed and dispatched from the United Kingdom.

1. Where we deliver

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international shipping. If this changes in the future, the available destinations and delivery charges will be shown at checkout.

2. Delivery options and prices

Our free Standard delivery offer applies when the eligible order value reaches £80, subject to any applicable discounts and the final delivery options displayed at checkout.

Delivery charges are displayed before payment.

Royal Mail Tracked 48 generally aims to deliver within 2–3 working days after dispatch, while Tracked 24 generally aims for the next working day. These are delivery aims rather than guaranteed deadlines.

Where necessary, we may use a suitable alternative tracked delivery service.

3. Processing and dispatch

Orders are normally packed and dispatched within 2–3 working days after payment has been received.

Orders placed during weekends or UK public holidays will normally begin processing on the next working day.

During particularly busy periods, product launches or promotions, dispatch may take slightly longer. Where we anticipate a significant delay, we'll communicate this where reasonably possible.

Once your order has been dispatched, you'll receive confirmation and tracking information.

Pre-orders

Where a product is clearly advertised as a pre-order, its expected release or dispatch timeframe will be stated on the product page.

Orders containing pre-order products may be held until all items are available, unless otherwise stated.

Products listed as in stock are physically held by us and available for dispatch.

4. Packaging and combined orders

We carefully package our products to help protect them during transit.

Where practical, multiple products purchased in the same order will be packaged together.

If an order needs to be dispatched in separate shipments, we'll cover any additional delivery costs unless you've specifically requested an additional or expedited shipment.

5. Tracking your order

All our standard UK delivery options include tracking.

Once your order has been dispatched, we'll provide tracking information so you can follow its progress.

Tracking information may not update immediately. Please allow time for Royal Mail to register the parcel's first scan.

If your parcel is delayed or tracking appears incorrect, contact us and we'll investigate.

6. Delayed, missing or lost orders

If your order hasn't arrived within the expected delivery timeframe, please contact us at ollie@whiskerandwildcard.com.

We'll investigate with the delivery provider and help resolve the issue.

For delivery services arranged by Whisker & Wildcard, responsibility for the goods generally remains with us until they reach your physical possession or that of someone you've authorised to receive them.

If an order is confirmed lost, we'll provide an appropriate remedy in accordance with your statutory rights.

You won't be expected to resolve a lost delivery directly with Royal Mail where responsibility remains with us.

7. Incorrect delivery information

Please check your delivery address carefully before completing your order.

If you notice an error before dispatch, contact us as quickly as possible and we'll try to correct it.

Once an order has been dispatched, we may be unable to change the delivery address.

If an order is returned because an incorrect or incomplete address was supplied, additional postage charges may apply where appropriate and permitted by law.

8. Damaged deliveries

We take care when packaging products, but occasionally items may be damaged in transit.

If your order arrives damaged, please contact ollie@whiskerandwildcard.com as soon as reasonably possible.

Where available, photographs of the damaged product and packaging can help us investigate the issue.

However, your statutory rights aren't affected by any requirement to provide photographs or report damage within a particular timeframe.

Please see our Returns & Refunds Policy for more information about faulty or damaged goods.

9. Delivery delays and unforeseen circumstances

Delivery estimates are provided in good faith but may occasionally be affected by severe weather, industrial action, carrier disruption or other circumstances beyond our reasonable control.

We'll take reasonable steps to investigate significant delays and keep affected customers informed.

Under UK consumer law, goods must generally be delivered without undue delay and, unless a different delivery period has been agreed, within 30 days.

Nothing in this policy limits your statutory rights where delivery is delayed or goods are not received.

10. Our responsibility for delivery

For shipping services arranged by Whisker & Wildcard, responsibility for the goods remains with us until delivery to you or someone you've authorised to receive them, subject to applicable law.

If a parcel is lost, damaged or misdelivered while it's still our responsibility, we'll work with you to resolve the problem.

Different rules may apply where you independently arrange a carrier that we haven't offered as a delivery option.

11. Contact us

If you have any questions about shipping or an existing order, please get in touch.

Whisker & Wildcard Ltd

Email: ollie@whiskerandwildcard.com

Company registration number: 17361781

Registered in England and Wales.