FAQ
About Us & Our Products
Where is Whisker & Wildcard based?
We’re an independent TCG and collectibles shop based in Leeds, UK. We sell sealed products, booster packs, booster boxes and selected collectibles through our online store.
Are your products genuine?
We sell genuine TCG products collectables. We clearly identify the language and product format in our listings. If you’re unsure about a particular item, get in touch before ordering.
What’s the difference between English and Simplified Chinese Pokémon cards?
They are Pokémon trading cards released for different language markets. Simplified Chinese products feature Chinese-language card text and may have different sets, packaging and pack configurations from English releases. Always check the individual listing for the language, number of packs and cards per pack.
What does “Slim Booster Box” mean?
Some Simplified Chinese Pokémon expansions are sold in slim and jumbo booster-box formats. These formats can contain different numbers of cards per pack. We specify the pack count and card count on each product page, so you know exactly which version you’re buying.
Are booster packs and booster boxes factory sealed?
Products described as sealed are supplied unopened. Some individual booster packs may come from larger sealed products, such as tins or collection boxes, rather than being sold in cardboard sleeves. We’ll identify a sleeved or blister-pack product specifically when that is what’s being sold.
What is a blind box?
A blind box contains a surprise card, figure or collectible from a particular assortment. Unless the product page says otherwise, the design inside is random and we can’t guarantee a specific character.
Shipping & Delivery
Do you ship outside the UK?
Not at the moment. We currently deliver to addresses within the United Kingdom only.
How much is delivery?
Our current UK options are Standard Tracked 48 at £3.95 and Express Tracked 24 at £4.95. Standard delivery is free on eligible orders of £80 or more, subject to the final delivery options and discounts shown at checkout. See our Shipping Policy for full details.
When will my order be dispatched?
We normally pack and dispatch orders within 2–3 working days after payment. Royal Mail Tracked 48 generally aims for delivery within 2–3 working days after dispatch, while Tracked 24 generally aims for the next working day. These are delivery aims, not guarantees.
Can I track my order?
Yes. Our standard UK delivery services include tracking. We’ll send dispatch confirmation and tracking information when your order is on its way. Tracking can take a little time to show its first scan.
What if my order is delayed, lost or arrives damaged?
Contact us with your order number and an explanation of the issue. Photos can be helpful if something arrives damaged. We’ll investigate and work with you to resolve the problem in line with your statutory rights.
Returns
Can I return an order if I change my mind?
For most online purchases, you generally have 14 days from receiving the goods to tell us you wish to cancel, followed by a further 14 days to return them. You will normally pay the return postage for a change-of-mind return. Handling that goes beyond what is necessary to inspect an item may affect the refund if it reduces the item's value. Opening sealed packaging does not automatically remove your statutory cancellation rights. Please see our Refund Policy for full details and exceptions.
Can I return a faulty or incorrectly supplied product?
If something arrives faulty, damaged, incorrect or materially different from its description, contact us so we can help. Your rights under UK consumer law are not affected by our change-of-mind returns rules.
How do I contact you?
Still got a question? Drop us a message. We’re happy to help you find the right product for your collection.